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Popularity Ranking:
Guest Reviews:
Trudy
from Escondido, CA US stayed on May 10, 2004
"I HAD RESERVED THE ROMANCE PACKAGE. WHEN I CHECKED IN THE FRONT DESK DID NOT HAVE ANY DETAILS ABOUT THIS OR THE BREAKFAST IN BED. IF WE ARE PAYING EXTRA PER NIGHT FOR THE STRAWBERRIES & CHAMPAGNE SHOULD THAT BE FOR EACH NIGHTS STAY? IF NOT WHY PAY THE ADDITIONAL CHARGE FOR THE ROMANCE CHARGE FOR THE SAME ROOM?
THERE WERE NO DETAILS ON THE AMENITIES OF THE HOTEL OR THE SPA, NEITHER AT THE DESK OR IN THE ROOM. ONE OF THEIR RESTAURANTS IS CLOSED 2 NIGHTS OF THE WEEK. IT WOULD HAVE BEEN NICE TO HAVE KNOWN THAT UPON CHECK IN.
WHEN CHECKING OUT I NOTICED ON THE INVOICE THAT THEY HAD INCREASED THE ROOM RATE FROM THE CONFIRMATION WE HAD FROM YOU & WHAT WE HAD INITIALED FOR THEM WHEN WE CHECKED IN. THIS WAS VERY FRUSTRATING & AFTER GETTING NOWHERE WITH THE CLERK WE HAD TO ASK FOR THE MANAGER. HE THEN ADJUSTED THE PRICE BACK TO WHAT WE HAD ON THE CONFIRMATION FROM YOU."
Recommends the hotel to others?
Yes
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The Hotel Valencia Santana Row offers accommodations in close proximity to many shops and businesses. The Santana Row development features over 120 high-end shops and restaurants. The hotel is also adjacent to Century Theaters and Westfield Shoppingtown Valley Fair, an upscale mall with more than 250 shops. The location puts guests in easy reach (15 minutes' drive) of Old Town Los Gatos, a small town with world class shops, and Palo Alto, one of Silicon Valley's most visited destinations. Guests will be able to reach the San Jose International Airport in approximately 10 minutes' drive. The San Francisco International Airport is approximately 45 minutes away. The hotel's 213 guestrooms are the signature design of Dodd Mitchell of Los Angeles. Rooms feature sleek lines, sophisticated style, custom made beds with Poggesi Egyptian cotton bed linens. Non-smoking rooms and rooms equipped for the physically challenged are available upon request. Standard amenities include twice-daily maid service with turndown, a 27 television with NXTV Broadband Entertainment, pay-per-view movies, a VCR, Tivoli radio, two-line speakerphone, a desk, high-speed Internet access at multiple locations, dimmer switches on lighting, individual climate control, honor bar, iron, full-size ironing board, complimentary weekday newspaper. Guest bathrooms include bath amenities by Lather, Poggesi bathrobes, waffle weave bath sheets, a hairdryer, and scale.
Hotel Valencia is also listed in:
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